The NLP crashed for the last time. It was out for about 20 minutes. We've overhauled how the processes are running and are hopeful for a stable future with this service now.

Postmortem: Updated 06/15/2020 - A little late but wanted to share good news and stability progress: http://ob.ie/4gkeHI

The NLP went down again. At approximately 10:30am Eastern Time, the NLP service was restarted and restored. Investigation into why this is occurring often will continue throughout the weekend. Some mitigation techniques will be implemented and as a result, the NLP may be restarted at random times over the next 3 days. The impact of the restarts will be negligible and unnoticed by customers.

Postmortem: http://ob.ie/jGhPW7

Our in-house NLP went down for 9 minutes, and as a result, Obie would respond to questions with "I'm sorry, I don't understand that question" for anything sent to him during that time.

Postmortem will be a joint document with the outage from June 5, 2020.